Company Description:
Three Point Solutions is a professional staffing firm that offers contract staffing, contract to hire and permanent placement services for our clients professional resource needs.
Job Description:
Complete Description:
Contract-to-hire position.
Initial Contract to run 4/2/2012-6/30/2012
Citizen Status:
US Citizen
Provides on-site technical support for hotel IT infrastructure and applications. Maintain hotel servers, workstations, networking equipment, phones, and user accounts for the employees and clients while working in compliance with corporate and contract guidelines.
STAKEHOLDERS:
• Guests
• Management Team
• Hotel Owners
• Employees
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Participates in the development and implementation of business strategies for IT which are aligned with overall mission, vision values, and strategies
2. Troubleshoots and provides technical support
• Trains managers and staff on use of hotel applications
• Troubleshoots common problems and works with the corporate helpdesk and infrastructure teams to resolve IT issues
• Schedules and shares timing/impact of changes with appropriate hotel staff
• Maintains hotel user accounts in hotel applications
3. Maintains availability and security of networks throughout the hotel
• Monitors wireless network for hotel guests and employees
• Keeps networks compliant with corporate guidelines
• Maintains network security
4. Stays current on technical updates and changes to hotel utilized applications
• Attends training and certification updates to hotel applications
• Reviews updates provided by software and hardware vendors
• Relays important information and timing of new releases, system repairs, and downtime
5. Establishes and maintains IT vendor relationships
• Work with venders to troubleshoot and resolve issues
• Periodically submit requests for proposals (RFP) to new and existing vendors for IT-related supplies and services
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